HomeNest1993 LLC is committed to providing reliable and convenient delivery services to customers in the United States. This Shipping and Delivery Policy applies to orders placed and confirmed through this website.
- Delivery Coverage
We currently provide delivery services primarily within the United States. Orders will be shipped to the valid delivery address provided by the customer at checkout.
Delivery restrictions may apply to certain remote areas, special addresses, or locations inaccessible for standard delivery. If there are issues with your delivery address, we will contact you promptly during the order processing stage.
- Order Processing
Once payment is successfully processed, we will arrange for the order to be handled as quickly as possible. Under normal circumstances, orders are expected to be processed and shipped within one business day.
Processing times may be extended during promotional events, holidays, inventory adjustments, or periods of high order volume.
- Delivery Time
Orders within the United States are typically expected to arrive within 2–5 business days after shipment. Actual delivery times may be affected by the delivery address, weather conditions, holidays, carrier schedules, and other factors beyond our control.
Delivery times are estimates and do not constitute a guaranteed delivery date.
- Logistics and Delivery Partners
To fulfill orders, we may select appropriate logistics providers based on the delivery address, product details, and carrier service areas. These include:
UPS
FedEx
USPS
DHL
The specific carrier is selected by us based on the details of the order. Once the order has shipped, we will provide tracking information to the customer via the order confirmation email or other appropriate methods, if such information is available.
- Shipment Tracking
After the order has shipped, customers can use the provided tracking number to check the delivery status. As tracking information relies on updates from the carrier’s system, the latest status may not be immediately visible for some orders shortly after shipment.
If tracking information has not been updated for an extended period, please contact our customer service team, and we will assist in verifying the status of your order.
- Delivery Address
Customers are responsible for ensuring that their name, street address, city, state, ZIP code, and other delivery details are accurate and complete when placing an order.
If delivery fails, the package is returned, or additional delivery fees are incurred due to an incorrect or incomplete address provided by the customer, the associated costs and handling procedures will be determined based on the specific circumstances.
If you need to modify the delivery address, please contact us as soon as possible before the order is shipped. Once an order has been handed over to the carrier for shipment, it may not be possible to modify the delivery address.
- Delivery Delays
While we strive to meet estimated delivery times, we do not have full control over carriers or other third-party logistics processes.
Delivery delays caused by severe weather, natural disasters, traffic issues, holidays, public events, carrier operational adjustments, or other circumstances beyond our reasonable control fall outside our direct control.
- Package Marked Delivered but Not Received
If tracking information indicates the package has been delivered but you cannot locate it, please first check your doorstep, mailbox, garage, reception area, or other secure drop-off locations, and verify with household members or property management.
If you are still unable to locate the package, please contact us promptly. We will assist you in verifying the status with the relevant carrier based on the specific circumstances.
- Damage During Transit
If you receive an item that shows obvious signs of damage sustained during transit, please contact us as soon as possible. Please provide your order number, photos of the damaged item, and photos of the outer packaging so we can verify the issue and offer an appropriate solution in accordance with applicable refund or return policies.
- Shipping Fees
Applicable shipping fees will be clearly displayed during the checkout process. Shipping fees may vary based on order value, delivery address, shipping method, and other order conditions.
If free shipping is offered for specific orders, this will be clearly stated on the relevant product page or at checkout.
- Unsuccessful Delivery
If the carrier is unable to complete delivery, they may attempt redelivery, leave the package in a secure location, hold it at a local facility, or return it to the sender.
If a package is returned due to reasons attributable to the customer, we will contact the customer to discuss the situation and handle the matter in accordance with applicable order and refund policies.