HomeNest1993 LLC aims to provide a simple and transparent return and refund process for our customers. If you are not satisfied with your order, you may request a return or refund in accordance with the following policy.
- Return Period
We offer a 30-day return window. Customers may contact us to request a return within 30 calendar days of the item’s delivery.
Return requests made after the 30-day period may not be accepted, unless otherwise required by applicable law or approved by us.
- Return Conditions
Returned items should generally be unused, unwashed, and undamaged, and—whenever possible—include the original packaging and accessories to ensure the item remains in a resalable condition.
The following situations may render an item ineligible for return:
The item shows signs of significant use or damage;
The item is missing essential accessories;
The item was damaged due to improper handling by the customer;
The item cannot be restored to a resalable condition upon return;
The request is submitted after the specified return period.
If the item has quality issues, was damaged during shipping, or differs significantly from the order, please contact us first; we do not recommend shipping the item back without prior confirmation.
- Return Requests
To initiate a return, please contact us via our customer service email and provide the following information:
Order number;
Name and email address used when placing the order;
Details of the item(s) to be returned;
Reason for the return;
Photos of the item if there is damage or a quality issue.
Once we review your request, we will provide return instructions. Please do not ship the item back without receiving return confirmation.
- Return Address
Once confirmed by customer service, eligible returns may be shipped to:
226 Donnan Rd, Taylors SC 29687
Please verify the return address and return authorization details before shipping your package. If we have provided a different return address for a specific order, the latest instructions provided by customer service shall prevail.
- Return Shipping Costs
If the return is due to product quality issues, damage incurred during shipping, or an incorrect item being sent, we will cover the reasonable return shipping costs upon verification and confirmation. If the return is due to personal reasons—such as disliking the item, purchasing the wrong product, or a change of mind—the return shipping costs are typically borne by the customer, unless applicable law dictates otherwise or we have agreed otherwise.
- Refund Processing
Upon receiving the returned item(s), we will inspect them. For orders eligible for a refund, we generally initiate the refund within 3–5 business days after the return review is completed.
Refunds are typically issued to the original payment method. The actual time it takes for the funds to appear in your account depends on the processing speed of your bank, credit card company, or third-party payment provider.
- Partial Refunds
If only some items in an order are eligible for a refund, we may offer a partial refund based on the items actually returned.
If the returned items show signs of use, are missing accessories, or are otherwise unsuitable for resale, the refund amount may be adjusted accordingly; however, we will not deduct amounts from the refund where prohibited by law.
- Orders Not Received or Lost in Transit
Please contact us promptly if your package encounters issues during transit, is lost, or shows no tracking updates for an extended period. We will verify the situation using order details and carrier tracking records, and provide an appropriate solution based on the circumstances.
- Refund Not Received
If we have confirmed the refund but you have not received the funds within a reasonable timeframe, please first contact your bank or payment provider. If the issue remains unresolved, please contact us with your order number and refund details so we can assist in further verification.
- Order Cancellation
Customers may request to cancel an order by contacting us as soon as possible, provided the order has not yet entered the processing or shipping stage. Once an order has entered the processing or shipping workflow, it may no longer be possible to cancel it; in such cases, the return policy will apply.
We will process your request as soon as possible after receiving it.